Last updated: 5 July 2026

This Privacy Policy explains how noq.mv (“noq.mv”, “we”, “us”, or “our”), located at M.Pearl Green, Alimas Magu, 20266, Male’, Maldives, collects, uses, and protects information when you visit or shop at noq.mv.

Information We Collect

  • Account and order information: name, email address, phone number, delivery address, and order history when you create an account or place an order.
  • Payment information: processed securely by our payment provider; we do not store full card details on our servers.
  • Loyalty program data: points earned, redeemed, or expired under our Membership Program, linked to your account.
  • Social login data: if you sign in using Google or Facebook, we receive basic profile information (such as name and email) to create or access your account.
  • Usage data: pages visited, browser type, and device information, collected automatically via cookies and analytics tools (including Google Tag Manager).

How We Use Your Information

  • To process and deliver your orders
  • To manage your account and Membership Program points
  • To respond to customer service requests via WhatsApp or email
  • To send order updates and, where you’ve opted in, promotional messages
  • To improve our website and product offering
  • To detect and prevent fraud or abuse

Cookies & Analytics

We use cookies and similar technologies, including Google Tag Manager, to operate the site (e.g. cart and checkout functionality) and to understand how visitors use noq.mv. You can control cookies through your browser settings, though disabling them may affect site functionality.

Sharing Your Information

We do not sell your personal information. We share information only with:

  • Delivery partners, to fulfill your order
  • Payment processors, to complete transactions
  • Service providers who help us run the site (e.g. hosting, analytics), under confidentiality obligations
  • Authorities, where required by law

Data Retention

We keep account and order information for as long as your account is active or as needed to comply with legal, accounting, or reporting obligations.

Your Rights

You can review or update your account details anytime in My Account. To request a copy of your data, or to ask us to delete your account, contact us at sales@noq.mv.

Contact Us

Questions about this policy? Reach us at sales@noq.mv or via WhatsApp.

Note: This policy is a general template and not a substitute for legal advice. We recommend having it reviewed by a qualified professional to confirm it meets applicable Maldivian data protection and consumer laws before relying on it.